The patient receives a full cost estimate for the planned treatment before the treatment begins. If for medical reasons a need arises during a procedure to introduce any changes (extend or reduce its scope), the patient is immediately informed about it and about the causes, and receives a modified treatment plan with an updated cost estimate. A typical example would be the inability to save a tooth despite making treatment attempts or a very low quality of the patient’s bone tissue, found mid-surgery while introducing dental implants. Payments for dental treatments are made at the end of the day, after the patient’s last appointment, only for treatments already performed. Patients always receive an invoice in English with a full description of all treatments performed, included in the settlement. In case of implant-based treatment, patients also receive international warranty certificates in English for the specific implant system. Patients can choose between two payment methods: cash of debit/credit card (VISA, Mastercard, Maestro). Our clinic has been treating international patients for over 10 years and all our staff members have extensive experience in overcoming bureaucratic obstacles in the treatment cost reimbursement process. During the first consultation all patients receive precise information about their eligibility for cost reimbursement (there are specific medical regulations that set out which diseases can be eligible for cost reimbursement and on what terms with regard to individual insurance companies) and the necessary treatment method to meet the insurance company’s requirements (e.g. highly specialised implant-prosthetic treatments must only be performed by dentists with the second, i.e. highest degree of specialisation in the relevant discipline). Within around 3-4 weeks after finishing treatment at our Kraków-based clinic, all patients eligible for cost reimbursement can request to receive an electronic and hard copy of a full set of documents reqiured by their insurance company (medical report, insurance questionnaires, invoices, radiological test results, etc.). On the departure date, we provide a free transfer to the airport in Kraków or Katowice.