PATIENT GUIDE

Useful information regarding your visit to our clinic!

How can you become our patient?
What to do

Below you can find information on how you can quickly and easily plan your treatment at our clinic and a safe trip and stay in Kraków, one of the most beautiful cities in Europe. With our patients in mind, we’ve expanded the range of our services with free transfer to and from the airport, designer apartments and intimate boutique hotels in the heart of the old town, as well as a wide range of tourist attractions:

1. Contact us

Email: office@magnadent.com Mobile: (+48) 887-023-853
or (+48) 727-55-66-00

We are open to any questions regarding the treatment process, logistics of your travel and stay in Kraków, as well as costs, payments and cost reimbursements from insurance companies. We reply to all enquiries immediately, but no later than within 24h in case of a large number of enquiries. In order to receive a quick and exhaustive answer on treatment options and costs, please follow the following enquiry format:

    • contact details
    • your expectations regarding treatment and a description of current problems
    • good quality photos of your teeth made with a mobile phone – you can find a guide on our website
    • digital X-Ray images or – if you have analogue or hard copies of X-Ray images – photos of X-Ray images taken with a mobile phone
    • possibly a treatment plan prepared by a local dentist (the important part are tooth identification numbers and descriptions of procedures, not the cost estimation)
    • brief description of your general health – mainly information about any chronic diseases of the cardiovascular system (hypertension, heart attack, stroke), autoimmunological diseases (e.g. psoriasis, collagenosis), metabolic diseases (e.g. advanced diabetes), cancer (leukaemia, cancer chemo/radiotherapy) and allergy to metal and composite resin.

After receiving an enquiry in the format presented above, our specialist medical staff will prepare an initial treatment plan and a cost calculation; in case of doubts we contact the patient directly over the phone. All our patients can talk directly to the doctor and have a consultation over the phone (in English). We make every effort to ensure that our patients always receive full and precise information about proposed treatment, including a cost estimation and travel arrangements before they arrive in Kraków.

2. Travel arrangements

The fastest and cheapest way to get to Kraków is by plane. There are two airports that serve the city of Kraków: Kraków Airport (KRK) and Katowice Airport (KTW). The location and time of travel to the clinic, as well as flight duration, average ticket prices (return), airline operator and direct destinations without changes are presented below, under the link (as of Quarter 3 of 2017):

We suggest to book your plane tickets well in advance (it’s much cheaper) after you’ve received treatment duration confirmation from us. After purchasing a ticket, please send us the booking identification number in the international AMADEUS system (six-digit sequence of characters containing letters and numbers, which you can find on any plane ticket/invoice/e-mail confirmation received from the airlines, e.g. 7DQFX4). It’s very important as only then will we be able to monitor the patient’s flight status on an ongoing basis and our drivers will be waiting at the airport on time. For example, if a flight is redirected due to bad weather to Katowice, it won’t be a problem for us if we have the patient’s flight booking number in the AMADEUS system, as our operations centre will immediately direct the driver to the Katowice airport before the plane lands! After landing in Kraków or Katowice, our patients are collected from the airport by our English-speaking drivers (luxurious Mercedes cars), who wait for our guests by the exit of the duty-free zone at the airport, holding a board with the company name and the patient’s last name. If the flight is delayed, our driver waits for the patient. For logistic reasons please remember to send us your booking confirmation number in the AMADEUS system to allow our operations centre to track the flight in real time and to respond to any delays. We provide transport directly to your hotel/apartment or to the clinic.

3. Treatment in Kraków

During the first consultation at the clinic, after examining the patient and performing full radiological diagnostics, we’ll prepare a detailed treatment plan with costs, covering the entire suggested course of treatment with any subsequent stages. This means that the patient will receive a full cost estimate without any hidden costs. Treatment plans are prepared in several variants (if possible) so that the patient can freely choose the treatment option most suited to their expectations and priorities. The treatment options may differ in terms of: scope of procedures performed, speed, number of visits in Kraków, aesthetic result, durability and price. The entire medical documentation used at the clinic is in English – this includes the patient’s information sheet and all information brochures, treatment consents and cost estimates. Treatment plans are discussed with the patient in a separate, private room. Additionally, we use ready implant-prosthesis models, as well as videos and 3D animations to explain the treatment methods to the patient and to show the expected end results. We pay particular attention to 3D visualisations and digital smile design (MSD – Magnadent Smile Design). This non-invasive and fast technology allows our patients to see for themselves what their teeth are going to look like, which makes it much easier for them to make decisions, for instance on the scope of planned treatments (e.g. the number of teeth to be covered with ceramic veneers). Digital smile analysis also allows us to show all dental issues identified in the patient on a large HD screen and to display an immediate virtual simulation, as well as a physical (plastic) composite simulation of their new and improved smile.

4. Settlement, cost reimbursement and return trip

The patient receives a full cost estimate for the planned treatment before the treatment begins. If for medical reasons a need arises during a procedure to introduce any changes (extend or reduce its scope), the patient is immediately informed about it and about the causes, and receives a modified treatment plan with an updated cost estimate. A typical example would be the inability to save a tooth despite making treatment attempts or a very low quality of the patient’s bone tissue, found mid-surgery while introducing dental implants. Payments for dental treatments are made at the end of the day, after the patient’s last appointment, only for treatments already performed. Patients always receive an invoice in English with a full description of all treatments performed, included in the settlement. In case of implant-based treatment, patients also receive international warranty certificates in English for the specific implant system. Patients can choose between two payment methods: cash of debit/credit card (VISA, Mastercard, Maestro). Our clinic has been treating international patients for over 10 years and all our staff members have extensive experience in overcoming bureaucratic obstacles in the treatment cost reimbursement process. During the first consultation all patients receive precise information about their eligibility for cost reimbursement (there are specific medical regulations that set out which diseases can be eligible for cost reimbursement and on what terms with regard to individual insurance companies) and the necessary treatment method to meet the insurance company’s requirements (e.g. highly specialised implant-prosthetic treatments must only be performed by dentists with the second, i.e. highest degree of specialisation in the relevant discipline). Within around 3-4 weeks after finishing treatment at our Kraków-based clinic, all patients eligible for cost reimbursement can request to receive an electronic and hard copy of a full set of documents reqiured by their insurance company (medical report, insurance questionnaires, invoices, radiological test results, etc.). On the departure date, we provide a free transfer to the airport in Kraków or Katowice.

DENTAL TOURISM POLAND

MAGANADENT Dental Clinic is a unique company in the medical tourism sector.
We are the most recommended clinic for dental tourism in Europe.

You can park your car just outside

Bus nr 140 leaves you just in front

Just 100m from our clinic

Want to schedule an appointment?

Call us at (+48) 727 55 66 00 or fill in the appointment form...